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When Your Order Is "Incomplete"

First, go through the following procedure.

Find the product you want and click on "More Info"  Then click on "Add To Cart"

Next Page: Are the Correct Items In The Cart?  Click on "Check Out"

Next Page: "Check Out - Thank You for Your Order"  This page repeats the order and gives you a form to complete.  You must also agree to the "Promise and Affirmation" and the "Terms of Use"  The order will not be processed if you do not agree.  Here you are provided with the "Bill To" form and the "Send To" form.  Below the place where you enter your credit card information is a "Verifier" code that you enter in the box provided to prove you are a human and not an automated program.  It is case sensitive.  Click on "Next."

Next Page: "Check Out - Thank You for Your Order" the order is repeated here.  Click on "Submit"

Next Page: This is a receipt for you to print.  It repeats the order.  Near the bottom of the page is some red print in bold fonts.  Just below the red print and on the right side of the page is the "Done" button.  You must click on that button before you hit the enter key or the order will be canceled as incomplete.   

Other reasons for the rejection of an order are:

1. Forgetting to click on "Done" (as described above) before hitting "Enter."

2. Using an expired credit card

3. Using the wrong 3-digit security code for a credit card.

4. The card issuer (bank or credit union) is blocking the transaction.

5. The credit card number entered is invalid for the type of credit card selected.  This is usually caused by a "slip of the finger" where an incorrect key is struck by mistake.  

6. Forgetting to agree to the Promise and Affirmation and Terms of Use.

If you still have a problem, contact us.  You may contact us before you contact your bank or credit union.  If the card issuer is the problem, we can let you know.


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